In remodeling it is very difficult to specialize in everything - a kitchen yesterday, a garage today, and a deck specialist tomorrow?

Milt Charno has been a leading Deck Designer and Builder since 1971. His work has won over 45 National, Regional, and State Awards for Design. He has been a contributor to many nationally known publications such as Sunset Books, Black and Decker Books, Homeowner, and House and Garden, to name a few. In 1990 Milt Charno was inducted into the "Big 50" Remodeling Magazines Hall Of Fame, for Achievers in the Remodeling Industry. In 1990 Milt was named Specialty Contractor of the Year by NARI.

Contractor/Client Relationships are very important!

"Often, a client has higher expectations as to what is involved in dealing with a contractor. It is important to keep in mind that a contractor does not simply deliver a product off the shelf. A client demanding an unrealistic time frame often puts the contractor in a position to promise something he can not deliver. The contractor will sign the job in hopes that once the signature is on the line, the client will remain committed to the job regardless of when it is completed.

Contractors are notorious for over committing jobs. Nobody likes to turn work away, especially those dealing with seasonal business. Unfortunately, the result is dissatisfied clients because their projects are not being started on schedule, or worse, not completed. Under bidding is also common. When a contractor uncovers his competitors bid, he will attempt to gain the job by coming in with a lower price. Cutting profit usually results in cutting corners."

Milt Charno

1990 Member of the BIG "50"
Remodeling's Industry Hall of Fame